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What to do when your GPS does not lock?

Steps to follow if you have a non-locking GPS:

  1. In the side menu select Manage aGPS state.
  2. Select 'Reset' to clear the internal state of the GPS.
  3. Select 'Download' to re-download the assistance data. You will need an active internet connection at this step.
  4. Close the GPS Status application for 10 seconds.
  5. Go outside and find a spot where large part of the sky is visible.
  6. Make sure you have the 'Keep the screen on' settings turned on (in Menu / Settings / Display & Tools'.
  7. Let the program run and try to acquire your GPS position for at least 15 minutes.


  • If the above steps do not resolve the GPS issue then you most likely have a hardware problem with the phone.
  • Certain phone cases block the GPS signal (remove the phone from it, if you are not sure.)
  • Certain windshields may block the GPS signal inside cars (those that have metallic coating to keep the heat out.)
  • Certain phones (usually CDMA) turn off the GPS chip if you put the phone into flight mode.
  • If you travel a long distance without turning on the GPS (i.e. flight) you can expect much longer fix times at your destination initially.
  • Obviously you cannot expect the GPS to work in your basement! (yes I'm serious)